The Tax Club Complaints FAQ

At The Tax Club, we are focused on helping our clients achieve success and work tirelessly to ensure every client has a positive experience. We understand, however, that there are times when a client may be unsatisfied over some aspect of our service or products. OurTax Club Complaints FAQ section was created to help those clients successfully and swiftly resolve their issues.

I have a Tax Club complaint. What should I do?

The Tax Club takes all complaints very seriously. The Tax Club a will handle any and all complaints in a professional manner. Our mission is to maintain high ethical standards and sound business services, while in pursuit of the latest business and tax news.If you have a complaint about our services or products, please call one of our customer service specialists at 1-866-840-1829.

Is there a time limit for filing Tax Club complaints?

There is no a time limit for filing complaints. If you call after hours (9:30 a.m. to 6:30 p.m. EST Monday through Friday) you can leave a message with an outside representative who will forward your message to a Tax Club customer service specialist. Our specialists are usually able to respond to complaints within 24 hours and never more than 72 hours.

What happens after I file a Tax Club complaint?

Once a complaint is received, our trained client service specialists work to resolve your issue as quickly as possible. Our specialists are trained in virtually every aspect of our operations, and can work swiftly to coordinate the efforts of accountants, billing specialists, bookkeepers, etc.You will be updated throughout the resolution process because we understand that communication is fundamental to client satisfaction.

What do I do if I am not satisfied with the resolution of my Tax Club complaint?

Our customer service management structure is designed to facilitate all parties arriving at a satisfactory conclusion. Customer service management is made up of employees with years of experience resolving client cases, as well as holding CPA certification.We give our customer service management the latitude to resolve issues amicably. If you continue to have difficulty, we are certain that our client services management will be able to find an agreeable solution.The Tax Club is committed to 100% client satisfaction.

Still have Tax Club Questions?

If after browsing through these Tax Club questions and answers, you still can't find the information you are looking for, please contact us and we will be happy to help you.

"I would just like to take a moment to acknowledge and thank all of the guys at The Tax Club(especially Felix) for their relentless pursuit of providing the ultimate in customer service. As a new business owner I had found the whole concept of setting up my corporation to be quite overwhelming. However, once I had encountered the endless commitment of The Tax Club everything is beginning to fall into place. I can't thank you guys enough for your integrity and commitment that has helped me become a successful Corporation." - Jane D.

"The Tax Club has been phenomenal for our S-Corporation, and The Tax Club's been doing our Bookkeeping and Taxes since 2005 and we are still very pleased with there service." - D. Starr

"The tax club has been very helpful with getting me through the start-up of a dental practice and several real estate corporations. They have helped ensure I get the biggest return possible, for three years now. Carlos Cardoso has been great to work with and he is the most knowledgeable accountant I have ever met!" - Chris L.

The Tax Club is an innovative, technology driven, financial services firm that specializes in personalized tax plans for the individual and small business owner. We have positioned our firm as a leader in the tax preparation and consultation industry because we understand the critical nature of proactive and purposeful client service in addition to providing dedicated small business tax expertise. Located on the 60th floor of the world famous Empire State Building in New York, our hub is nestled within one of the leading financial cities in the world. Unlike other tax preparation firms, The Tax Club Corporation promotes constant dialogue between the client and the Personal Tax Advisor, without the hefty price tag. Due to our outstanding customer service, our clients prosper from a better awareness and an unmatched education. Being able go online at any time for easy access to a bounty of tailored information or to pick up the phone and speak with a Personal Tax Advisor is a commodity we feel is essential to our clients' success.