The Tax Club Complaints FAQ

At The Tax Club, we are focused on helping our clients achieve success and work tirelessly to ensure every client has a positive experience. We understand, however, that there are times when a client may be unsatisfied over some aspect of our service or products. OurTax Club Complaints FAQ section was created to help those clients successfully and swiftly resolve their issues.

I have a Tax Club complaint. What should I do?

The Tax Club takes all complaints very seriously. The Tax Club a will handle any and all complaints in a professional manner. Our mission is to maintain high ethical standards and sound business services, while in pursuit of the latest business and tax news.If you have a complaint about our services or products, please call one of our customer service specialists at 1-866-840-1829.

Is there a time limit for filing Tax Club complaints?

There is no a time limit for filing complaints. If you call after hours (9:30 a.m. to 6:30 p.m. EST Monday through Friday) you can leave a message with an outside representative who will forward your message to a Tax Club customer service specialist. Our specialists are usually able to respond to complaints within 24 hours and never more than 72 hours.

What happens after I file a Tax Club complaint?

Once a complaint is received, our trained client service specialists work to resolve your issue as quickly as possible. Our specialists are trained in virtually every aspect of our operations, and can work swiftly to coordinate the efforts of accountants, billing specialists, bookkeepers, etc.You will be updated throughout the resolution process because we understand that communication is fundamental to client satisfaction.

What do I do if I am not satisfied with the resolution of my Tax Club complaint?

Our customer service management structure is designed to facilitate all parties arriving at a satisfactory conclusion. Customer service management is made up of employees with years of experience resolving client cases, as well as holding CPA certification.We give our customer service management the latitude to resolve issues amicably. If you continue to have difficulty, we are certain that our client services management will be able to find an agreeable solution.The Tax Club is committed to 100% client satisfaction.

Still have Tax Club Questions?

If after browsing through these Tax Club questions and answers, you still can't find the information you are looking for, please contact us and we will be happy to help you.

"As a new client of The Tax Club, I could already see the benefit of having a team of accountants teaching and guiding me through the maze of the tax world. I appreciate the professionalism and knowledge of the different teams and staff. I also like their ability to connect me to an affiliate who is specialized in the field that meets my needs." - Hazel L.

"I have nothing but positive remarks about the tax club. We have been involved for only a short time, however, without their professional, cheerful, and encouraging goal making it would be much easier to loose focus of our business dreams. The tax club's helpful availability with any tax/business questions has been such a support and a valued team member for our business team." - Carol Ann R.

"I have been with The Tax Club for about 2 years. I cannot imagine how I could run my business without them! They have provided me a place to keep financial records for my business, they have created a business plan for me, they filled out my business taxes, as well as, my personal taxes for me, and gave me links to banks and organizations where I can go to for the best deals on business loans, business credit cards, and grants to help my business grow. As a new e-commerce business owner, I couldn't imagine being able to run my business without them. Their services and their Staff have given me peace of mind and the ability to run my business with no worries. Thank you so much Tax Club! My success so far is mostly indebted to you." - Patsy C.

The Tax Club is an innovative, technology driven, financial services firm that specializes in personalized tax plans for the individual and small business owner. We have positioned our firm as a leader in the tax preparation and consultation industry because we understand the critical nature of proactive and purposeful client service in addition to providing dedicated small business tax expertise. Located on the 60th floor of the world famous Empire State Building in New York, our hub is nestled within one of the leading financial cities in the world. Unlike other tax preparation firms, The Tax Club Corporation promotes constant dialogue between the client and the Personal Tax Advisor, without the hefty price tag. Due to our outstanding customer service, our clients prosper from a better awareness and an unmatched education. Being able go online at any time for easy access to a bounty of tailored information or to pick up the phone and speak with a Personal Tax Advisor is a commodity we feel is essential to our clients' success.