The Tax Club Complaints FAQ
At The Tax Club, we are focused on helping our clients achieve success and work tirelessly to ensure every client has a positive experience. We understand, however, that there are times when a client may be unsatisfied over some aspect of our service or products. OurTax Club Complaints FAQ section was created to help those clients successfully and swiftly resolve their issues.
I have a Tax Club complaint. What should I do?
The Tax Club takes all complaints very seriously. The Tax Club a will handle any and all complaints in a professional manner. Our mission is to maintain high ethical standards and sound business services, while in pursuit of the latest business and tax news.If you have a complaint about our services or products, please call one of our customer service specialists at 1-866-840-1829.
Is there a time limit for filing Tax Club complaints?
There is no a time limit for filing complaints. If you call after hours (9:30 a.m. to 6:30 p.m. EST Monday through Friday) you can leave a message with an outside representative who will forward your message to a Tax Club customer service specialist. Our specialists are usually able to respond to complaints within 24 hours and never more than 72 hours.
What happens after I file a Tax Club complaint?
Once a complaint is received, our trained client service specialists work to resolve your issue as quickly as possible. Our specialists are trained in virtually every aspect of our operations, and can work swiftly to coordinate the efforts of accountants, billing specialists, bookkeepers, etc.You will be updated throughout the resolution process because we understand that communication is fundamental to client satisfaction.
What do I do if I am not satisfied with the resolution of my Tax Club complaint?
Our customer service management structure is designed to facilitate all parties arriving at a satisfactory conclusion. Customer service management is made up of employees with years of experience resolving client cases, as well as holding CPA certification.We give our customer service management the latitude to resolve issues amicably. If you continue to have difficulty, we are certain that our client services management will be able to find an agreeable solution.The Tax Club is committed to 100% client satisfaction.
Still have Tax Club Questions?
If after browsing through these Tax Club questions and answers, you still can't find the information you are looking for, please contact us and we will be happy to help you.
"I am very pleased with my overall tax experience with The Tax Club. I look forward to further capitalizing from available services under my current membership." - Leon and Irlene F.
"The tax club people have been good at completing the steps required to file my taxes both, personal and business, on time. They always answer any questions I have. They really know what they are doing to get back the maximum amount possible. They have really been helpful in getting my new business off on the correct foot by filing all the correct forms I needed to be all legalized. They even helped me to get my tax ID number for my business. Thank you tax club." - Janet Burns
"I just want to thank Adnan from the bottom of my heart for all his patience and concern while doing my 2008 taxes. I had so much information to deal with because I wear some many "hats" in my businesses. I was very pleased with the tax club. This is my first year to work with the tax club and, believe me, I was skeptical about the whole service. I was pleasantly surprised with my tax return. Adnan did the return in a timely manner and spent time asking me questions so that all the information was correct. I am looking forward to working with the tax club on this year's taxes and forming a great partnership for many years to come." - Jennifer S.
